0
appointments booked after hours · first 30 days
$14,790recovered
"I checked the dashboard on a Tuesday morning and there were four jobs booked overnight. I didn't do anything."
Shop owner
NOUS answers calls, texts, web chat, and DMs the moment customers reach out, then qualifies the job, books it, sends the quote, and follows up until the work is won.
Call the same live AI layer that answers for customers. Ask about pricing, setup, or what happens when a real lead comes in.
The concierge engine
It starts with your customers. Calls, texts, web chats and DMs arrive at all hours - from every direction.
It answers, qualifies, books, quotes and follows up instantly - in your voice, around the clock.
Customers get fast, consistent service - while you cut the labor it used to take to deliver it.
Your phone number is not a contact method. It is a storefront. NOUS keeps it open, staffed, and selling whenever customers are ready to buy.
What it does
The revenue work that usually waits for a quiet moment now happens the moment a customer raises their hand, in your business's voice.
Answers every call
Day, night, weekend, holiday - every call is answered live with a natural conversation. No hold music, no phone tree, no voicemail your customer won't leave.
Books the job
The concierge checks your live availability, offers the customer real open slots, and writes the appointment directly into the scheduling system you already use - no double entry.
Sends the quote
Estimates go out in minutes while the lead is still warm - then the concierge follows the open ones until the customer books, replies, or opts out. No quote left to go cold.
Follows up & rebooks
Reactivates past customers, chases open quotes, and sends service reminders automatically - on schedule, in your voice. The follow-up that usually gets buried now keeps moving.
Reports the numbers
Each call, booking, and recovered dollar is logged in a single view - so you can see exactly what the concierge handled, what it booked, and what it earned you this month.
Whether they call at 2pm or text at 2am, message on Instagram or fill out the web form, the same concierge turns intent into a next step while your team stays focused on the work in front of them.
See it on your busiest lineWhere NOUS fits
Back-office tools manage work you already won. NOUS wins the work before it disappears.
Back-office tools record revenue after the fact. Front of house decides whether that revenue happens at all, and NOUS still prices at the bottom of its category.
Proof
Real shops, real numbers. Conservative on purpose.
In a single month, the NOUS concierge answered every call that came in, booked the jobs, and put roughly twelve thousand dollars back on the shop's books, money that used to slip away after hours.
"I checked the dashboard on a Tuesday morning and there were four jobs booked overnight. I didn't do anything."
Shop owner
"The phones just get handled now, so my staff can focus on the customer standing in front of them."
Operations manager
The math
Two shops, same town. The only difference is who put a concierge to work. Here's how it plays out.
A concierge built for service work, not a generic AI wrapped around a phone number.
| Voicemail & phone trees | Other voice AI | NOUS | |
|---|---|---|---|
| Always answers | |||
| Books appointments | |||
| Qualifies leads & sends quotes | |||
| Remembers returning callers | |||
| Omnichannel: voice, SMS, web, social | |||
| Call scoring & sentiment | |||
| Spam call protection | |||
| Bilingual EN / FR | |||
| Response speed | Never answers | Under 2 seconds | Under 0.5 seconds |
The calculator
Drag your real numbers. We will show the revenue NOUS recovers, what it costs, and how fast it pays for itself.
Industry average is 15 to 25%.
Answering, returning calls, voicemail follow-up. Typical range is 5 to 12 hours.
The rest ask about hours or directions. Industry average is 30 to 40%.
With instant pricing and availability, NOUS converts higher than callbacks. Answering services see 30 to 40%.
Accounts for no-shows and cancellations. Industry average is 70 to 80%.
Typical range is 3 to 7 minutes.
Calculations are estimates based on industry averages. Actual results may vary.
Pricing
Every handled call, booking, follow-up, and recovered dollar shows up in the dashboard.
Most shops only need a handful of recovered jobs to cover the monthly cost.
Billed in USD. CAD prices shown for reference, actual amount converts at your bank's FX rate.
The line gets handled, every time
500 minutes/mo included
approx. 667 calls/mo at 45 sec/call
$0.30/min overage
Trained on your business. Ready wherever customers reach out.
1,300 minutes/mo included
approx. 1,733 calls/mo at 45 sec/call
$0.30/min overage
On autopilot, tuned every week by our team
2,600 minutes/mo included
approx. 3,467 calls/mo at 45 sec/call
$0.22/min overage (top-tier rate)
Need flexibility instead?
Book a demo to set up Pay-Per-Use.
FAQ
The practical details buyers ask before they trust an AI concierge with real customers, real calls, and real revenue.
Most service businesses lose revenue when calls, texts, and DMs go unanswered during jobs, rushes, or after hours. NOUS answers instantly, qualifies the need, books or routes the job, and follows up before the customer calls someone else.
No. NOUS handles repetitive calls, overflow, after-hours inquiries, quote follow-up, and message triage so your team can stay focused on the customers and jobs that need a human.
Different category. Those tools manage work after it is already captured. NOUS is front-of-house software: it answers the phone, qualifies the caller, and gets the job booked so the work shows up in the first place.
The experience is trained on your business, language, services, and escalation rules. If a conversation falls outside the rules or needs a person, NOUS hands it off instead of pretending.
Voice calls, SMS, website chat, Facebook DMs, Instagram DMs, booking workflows, follow-up messages, and outbound reminders. Email is not positioned as an answered channel.
Most businesses are live in about 10 business days, including intake, script setup, scheduler connection, testing, and a staged rollout.
No long lock-in is required. Run month-to-month with a 14-day free trial so you can exit if it is not the right fit.
NOUS follows your escalation rules, summarizes the issue, and routes the customer to the right person or callback path.
Yes. NOUS is trained on your approved services, pricing rules, hours, availability, FAQs, and the way your team explains things. It can answer the routine questions and route edge cases to a person.
Yes. NOUS can send confirmations, respond to inbound SMS, and keep message follow-up moving so customers are not waiting for your team to get back to a keyboard.
Yes. Outbound workflows can handle quote follow-ups, no-show recovery, appointment reminders, review requests, and win-back campaigns based on the plan and setup.
Yes. NOUS supports bilingual English and French experiences, including Canadian French, with routing and escalation rules matched to your business.
Yes. Calls can be recorded, transcribed, scored, and reviewed from the dashboard so you can see what customers asked, what was booked, and where the experience can improve.
Try NOUS free for 14 days. You get the real workflow, setup, and support. If it is not a fit, you can walk away without a monthly platform fee.
Next step
Leave your details and we'll show you live how NOUS handles calls and messages for your business, plus a custom missed-revenue estimate.
15-minute call, no commitment
Live walkthrough with your use case
Custom missed-call revenue estimate